BSB20115 Certificate II in Business

Certificate II in Business

Download a copy of the course flyer



The Certificate II in Business is a nationally accredited qualification and is designed to support individuals who want to learn basic and practical administration skills.  Our course teaches you the basics of working in a business environment, such as learning about answering phones, operating office equipment, communicating with other workers and customers, using computers to create documents and sending emails.

You’ll build skills in reading, writing, communication and working with computers.

Take a look at the entry requirements below to see if you qualify.

There are 12 units of competency within this qualification.  We offer the core unit and the 11 electives listed below.

Core Unit

BSBWHS201 Contribute to health and safety of self and others

Learn about what is required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents.

Elective Units

BSBCUS201 Deliver a service to customers

Learn how to deliver all aspects of customer service at an introductory level.

BSBINN201 Contribute to workplace innovation

Learn about making a pro-active and positive contribution to workplace innovation.

BSBCMM201 Communicate in the workplace

Learn about communicating in the workplace including gathering, conveying and receiving information and completing routine written correspondence.

BSBITU211 Produce digital text documents

Learn about how to correctly use word processing applications to create and update workplace documents.

BSBITU213 Use digital technologies to communicate remotely

Learn about digital technologies including how to send, receive and manage electronic mail (email), as well as collaborating online using chat rooms, intranets and instant messaging.

BSBSUS201 Participate in environmentally sustainable work practices

Learn what is required to measure current resource use in the workplace and make improvements, including reducing the negative environmental impact of work practices.

BSBWOR202 Organise and complete daily work activities

Learn how to seek feedback for performance improvement in your role and use currently technology appropriate to the tasks.

BSBWOR203 Work effectively with others

Learn about working co-operatively with others in the work environment and dealing with issues, problems and conflict.

BSBWOR204 Use business technology

Learn about basic selection and use of computer software and organising electronic information and data in your workplace.

ICTICT103 Use, communicate and search securely on the internet

Learn about using the internet securely, ending emails, searching for information using web browsers and interact securely and in a socially responsible manner with a range of different internet sites.

ICTICT104 Use digital devices

Learn about using a range of digital devices in the work context, such as a digital camera, video camera or personal digital assistant (PDA) device.



Entry requirements

This course has no formal educational requirements but we require that students must be 18 years or over when the course starts and complete a pre-training review.

Pre-training review

To assist us and our students in determining whether a course is suitable, and if there are any additional supports required we assess all students language, literacy and numeracy by asking you to undertake a review prior to your enrolment.

Course details

Face to face delivery over a minimum of 10 months

  • Classroom sessions run providing trainer led delivery using a combination of learning styles including group activities, discussion, role-play.

  • Assessments are conducted throughout the course incorporating written and observation methods

  • 3 blocks of 4 days training are scheduled but we allow for flexibility in this schedule as we like to work with our clients to facilitate a productive learning program for students

Courses run throughout the year. Please contact 1800 MATRIX (628749) for more details or register your interest online.  For further information, download our course outline.

RPL and credit transfer

We recognise statements of attainment issued by other training organisations from students and will provide credit transfers for units that have already been completed.

We also offer recognition of prior learning (RPL) for the units we offer within this course. For more details on RPL and how to apply please download our Guide to RPL handbook.

Fees and charges

Certificate II in Business BSB20115 course fee is $3200 per person*.
Recognition of Prior Learning fees are:
$80 application lodgement fee, plus
$1350 full course fee or;
$160 per unit (where the full course is not assessed).
* discounts can be offered where organisations enrol 2 or more students

Matrix are able to offer a limited number of Government funded traineeship places, for this course where students are based in the NT. There is an eligibility criteria that must be met to qualify for one of these places, please contact Leonie Dickinson on 1800 MATRIX (628749) or make an online enquiry via our contact us page.

Other Fees

For re-issuing Certificates and Statements of Attainment students will be charged $50.00 per document required. Payment is required prior to the documentation being re-issued.


This course is part of the Business Services training package and on successful completion of all the required units you will be issued with a nationally recognised qualification.

Partial completion of the qualification we will provide you with a Statement of Attainment indicating the completed units of competency.

Study pathways

After successful completion of this qualification further study pathways can be continued onto level III and IV following a business pathway or moving into a range of other areas of study such as Community Services, Health or Disability.  There are many options at this level, take a look at the website for further information about career progression and personal study and see what interests you.