CHC32015 Certificate III in Community Services

Certificate III in Community Services


The Certificate III in Community Services is a nationally accredited qualification that prepares learners for roles within the community sector providing person centred support services.  Our qualification is aimed at those who are considering work in the community services sector or who have recently started an entry level position in a community services organisation.

This course has been specifically designed for people with Indigenous backgrounds or who work with Indigenous communities.

The course provides knowledge and skills for working and communicating in the community services industry, dealing with diversity, greeting clients and responding to needs whilst also introducing skills in working in organisations such as dealing with workplace problems, digital technology and the internet.

Take a look at the entry requirements below to see if you qualify.

There are 12 units of competency within this qualification.  We offer the 5 core units and 7 elective units. All students must complete the general electives but can choose one of the three elective streams as listed below.



Core Units

HLTWHS002 Follow safe practices for direct client care

Learn about what is required for workers to participate in safe work practices to ensure their own health and safety and that of others in work environments that involve caring directly for clients. There is a focus on maintaining safety of the worker, the people being supported and other community members.

CHCDIV001 Work with diverse people

Learn about working respectfully with people from diverse social and cultural groups and situations, including Aboriginal and /or Torres Strait Islander people.

CHCCOM005 Communicate and work in health or community services

Learn how to communicate effectively with clients, colleagues, management and other industry providers.

HLTWHS006 Manage personal stressors in the work environment

Learn how to maintain health and wellbeing by preventing and managing personal stress at work.

CHCCCS016 Respond to client needs

Learn about responding to client needs in a holistic manner. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.

General Elective Units

CHCCOM001 Provide first point of contact

Learn about being the first point of contact in an organisation, including how to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.

CHCCCS005 Conduct individual assessments

Learn how to prepare for, conduct and report on an assessment of a persons need for support services using established processes and tools.

CHCPRP001 Develop and maintain networks and collaborative partnerships

Learn about how to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.

Youth Work Electives

CHCYTH001 Engage respectfully with young people

Learn about communicating effectively with young people (aged 12-25 years) in work roles with a specific focus on young people.

CHCYTH009 Undertake case management

Learn how to devise, set up, co-ordinate, deliver and evaluate activities and programs for individuals and groups.

CHCYTH003 Support young people to create opportunities in their lives

Learn about assisting young people to identify the challenges and opportunities in their lives to work towards their goals on an individual or group level.

Case Work Electives

CHCADV001 Facilitate the interests and rights of clients

Learn how to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.

CHCCOM002 Use communication to build relationships

Learn about applying specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

FSKDIG03 Use digital technology for routine workplace tasks

Learn about using digital technology in the workplace to complete routine workplace tasks.

Financial Literacy Education Electives

CHCEDU005 Work with clients to identify financial literacy education needs

Learn about working with groups and individuals within the community sector to help them identify their financial literacy education requirements.

CHCEDU006 Improve clients fundamental financial literacy skills

Learn how to provide education for groups and individuals to strengthen fundamental financial literacy skills in order to address their identified needs, goals and priorities in relation to their personal financial management.

CHCEDU007 Provide group education on consumer debt and credit

Learn how to explain and educate groups and individuals on credit options, common types of debt and strategies to avoid or reduce debt and complaints and hardship provisions.



Entry requirements

This course has no formal educational requirements but we require that student’s must be 18 years or over when the course starts and complete a pre-training review.

Pre-training review

To assist us and our students in determining whether a course is suitable, and if there are any additional supports required we assess all students language, literacy and numeracy by asking you to undertake a review prior to your enrolment.

Course details

  • Face to face delivery over a minimum of 10 months.

  • Classroom sessions run providing trainer led delivery using a combination of learning styles including group activities, discussion, role-play.

  • Assessments are conducted throughout the course incorporating written and observation methods.

  • 3 blocks of 4 days training are scheduled but we allow for flexibility in this schedule as we like to work with our clients to facilitate a productive learning program for students.

Courses run throughout the year. Please contact 1800 MATRIX (628749) for more details or register your interest online.  For further information, download our course outline.

RPL and credit transfer

We recognise statements of attainment issued by other training organisations from students and will provide credit transfers for units that have already been completed.

We also offer recognition of prior learning (RPL) for the units we offer within this course. For more details on RPL and how to apply please download our Guide to RPL handbook.

Fees and charges

Certificate III in Community Services CHC32015 course fee is $5700 per person*.
Recognition of Prior Learning fees are:
$80 application lodgement fee, plus
$1650 full course fee or;
$160 per unit (where the full course is not assessed) and $135 per unit for the FLE skill set units.
* discounts can be offered where organisations enrol 2 or more students.

Matrix are able to offer a limited number of Government funded traineeship places, for this course where students are based in the NT. There is an eligibility criteria that must be met to qualify for one of these places, please contact Leonie Dickinson on 1800 MATRIX (628749) or make an online enquiry via our contact us page.

Other Fees

For re-issuing Certificates and Statements of Attainment students will be charged $50.00 per document required. Payment is required prior to the documentation being re-issued.


This course is part of the Community Services training package and on successful completion of all the required units you will be issued with a nationally recognised qualification.

Partial completion of the qualification we will provide you with a Statement of Attainment indicating the completed units of competency.

Study pathways

After successful completion of this qualification further study pathways can be continued in Community Services at level IV such as the Certificate IV in Community Services or you may choose to specialise in a particular industry area, such as youth work, mental health or disability.   There are many options at this level, take a look at the website for further information about career progression and personal study and see what interests you.