The Certificate III in Community Services is a nationally accredited qualification with a broad focus that prepares learners for roles within the community sector providing person centred support services in community organisations. Our qualification is aimed at those who are considering work in the community services sector or who have recently started an entry level position in a community services organisation.
This course has been specifically designed for people with indigenous backgrounds or who work with indigenous communities.
The course provides underpinning knowledge and skills for working and communicating in the community services industry, dealing with diversity, greeting clients and responding to needs whilst also introducing skills in organisation, dealing with workplace problems, digital technology and the internet.
There are 12 units of competency within this qualification. We offer the 5 core units and 7 elective units. All students must complete the general electives but can choose one of the three elective streams as listed below.
learn about what is required for workers to participate in safe work practices to ensure their own health and safety and that of others in work environments that involve caring directly for clients. There is a focus on maintaining safety of the worker, the people being supported and other community members.
learn about working respectfully with people from diverse social and cultural groups and situations, including Aboriginal and /or Torres Strait Islander people.
learn how to communicate effectively with clients, colleagues, management and other industry providers.
learn how to maintain health and wellbeing by preventing and managing personal stress at work.
learn about responding to client needs in a holistic manner. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.
learn about being the first point of contact in an organisation, including how to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.
learn how to prepare for, conduct and report on an assessment of a persons need for support services using established processes and tools.
learn about how to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
learn about communicating effectively with young people (aged 12-25 years) in work roles with a specific focus on young people.
learn how to devise, set up, co-ordinate, deliver and evaluate activities and programs for individuals and groups.
learn about assisting young people to identify the challenges and opportunities in their lives to work towards their goals on an individual or group level.
learn how to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
learn about applying specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
learn about using digital technology in the workplace to complete routine workplace tasks.
learn about working with groups and individuals within the community sector to help them identify their financial literacy education requirements.
learn how to provide education for groups and individuals to strengthen fundamental financial literacy skills in order to address their identified needs, goals and priorities in relation to their personal financial management.
learn how to explain and educate groups and individuals on credit options, common types of debt and strategies to avoid or reduce debt and complaints and hardship provisions.
This course has no formal educational requirements but we require that student’s must be 18 years or over when the course starts and complete a pre-training review.
To assist us and our students in determining whether a course is suitable, and if there are any additional supports required we assess all students language, literacy and numeracy by asking you to undertake a review prior to your enrolment.
Face to face delivery over a minimum of 10 months
Classroom sessions run providing trainer led delivery using a combination of learning styles including group activities, discussion, role-play.
Assessments are conducted throughout the course incorporating written and observation methods
3 blocks of 4 days training are scheduled but we allow for flexibility in this schedule as we like to work with our clients to facilitate a productive learning program for students
Courses run throughout the year. Please contact 1800 MATRIX (628749) for more details or register your interest online. For further information, download our course outline.
RPL and credit transfer
We recognise statements of attainment issued by other training organisations from students and will provide credit transfers for units that have already been completed.
We also offer recognition of prior learning (RPL) for the units we offer within this course. For more details on RPL and how to apply please download our Guide to RPL handbook.
Fees and charges
Certificate III in Community Services CHC32015 course fee is $5700 per person*.
Recognition of Prior Learning fees are:
$80 application lodgement fee, plus
$1650 full course fee or;
$160 per unit (where the full course is not assessed) and $135 per unit for the FLE skill set units.
* discounts can be offered where organisations enrol 2 or more students
Matrix are able to offer a limited number of Government funded traineeship places, for this course where students are based in the NT. There is an eligibility criteria that must be met to qualify for one of these places, please contact Leonie Dickinson on 1800 MATRIX (628749) or make an online enquiry via our contact us page
For re-issuing Certificates and Statements of Attainment students will be charged $50.00 per document required. Payment is required prior to the documentation being re-issued.
This course is part of the Community Services training package and on successful completion of all the required units you will be issued with a nationally recognised qualification.
Partial completion of the qualification we will provide you with a Statement of Attainment indicating the completed units of competency.
After successful completion of this qualification further study pathways can be continued in Community Services at level IV such as the Certificate IV in Community Services or you may choose to specialise in a particular industry area, such as youth work, mental health or disability. There are many options at this level, take a look at the website https://www.myskills.gov.au/ for further information about career progression and personal study and see what interests you.