Emergency Relief Workforce Development

As part of a project funded by the Department of Social Services, Matrix undertook a survey of the Emergency Relief sector to establish their workforce development needs.  There are 319 organisations that deliver Emergency Relief services to vulnerable people from 1045 outlets across Australia.

We found that 70% of the work is delivered by a volunteer workforce and interestingly all paid staff and half of the volunteers use email in their work. To read more about the workforce development needs of the ER sector download the report  here.


2018 Emergency Relief Training Program

The training program for Emergency Relief workers is now being rolled out nationally. 

Training is FREE and on offer between March - May 2018.  For more information on the topics, REGISTRATION and to see the training calendar click below.






In order to run your ER service effectively it is sometimes handy to have access to templates for policies, procedures and forms for your workforce to use as they perform their duties.

We will be collecting a few for you to use...watch this space for access to downloads.


ER Service Self Assessment

How are we going compared to other services?  What should we be working on next in order to improve our ER service?

We are developing a self assessment tool to answer these questions and a few others.....watch this space.