Feature: “Emergency Relief Workforce Development”

Client: Department of Social Services
Date: 2017
Location: Nationwide

ER Workforce Development

In 2017 Matrix was commissioned by the Department of Social Services to provide capacity building and training to the ER sector. During this project Matrix co-designed a survey to find out more about the ER workforce.

157 out of 319 DSS funded organisations responded to the survey about the training needs of their workforce, 70% of whom are volunteers and 80% women.

80% responded that they prefer training to be delivered in blocks of 1 day and surprisingly 54% said they would like to access online training.

The most requested training topic was managing clients with complex needs and difficult behaviours followed by conducting assessments for people in crisis.

If you would like to read the whole report you can access it here:

Emergency Relief Sector Survey Report

If you would like to access the training and resources from this project, take a look at [link].