When a student commences training with Matrix, we agree to work together with you to support you in your learning and skills development pathway.
Matrix on Board Training will:
Supply accurate, relevant and up to date information to prospective students about our training products and services.
Ensure students have equal access and opportunities to enable you to achieve your desired outcomes.
Ensure all students are treated as adult learners.
Develop a learning environment which is positive, safe, encouraging and accepting of individual differences.
Maintain a learning environment free from harassment and discrimination.
Ensure all operations follow access and equity principles.
Maintain high professional standards in the delivery of education and training services.
Recognise other accredited qualifications or statements issued by Registered Training Organisations.
Monitor and assess the performance and progress of students.
Seek, collect and analyse student and other stakeholder feedback and make necessary changes to improve our services.
As a student enrolled with Matrix, it is important to:
Participate in the training program and respect the rights of other students and staff.
Participate in activities whether online or in the classroom.
Complete any written or practical assessment tasks relating to your training within the given timeframes.
Speak to your Trainer/Assessor if you are having difficulties or you feel you need extra support.
Return Trainer/Assessor messages or phone calls.
Communicate any concerns regarding training or assessment outcomes using the appeals process.
Ensure that Matrix have your current contact details at all times.
We are committed to helping people achieve their learning goals in a fun and supportive learning environment.
Download our student handbook for more details about studying with Matrix and our courses.
Listed below are a number of documents to support our prospective and current students, please take the time to review and download.
Student Handbook - information on studying with Matrix for all prospective students.
Guide to Recognition of Prior Learning - information for prospective and current students on our RPL process and how to apply.
USI Factsheet - Government factsheet for all students about the Unique Student Identifier, why you need one and how to apply.
USI Student Quick Guide - step by step guide for students on creating your USI and maintaining your account, giving access to RTO’s and accessing your transcripts for completed courses.
Complaints and Appeals Form - complete this form if you wish to make a complaint or appeal a decision made by the RTO.
Credit Transfer Form - download and complete this form if you are able to apply for a credit transfer from your previous studies.