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Bendigo Day 1

  • Barclay on View 181 View Street Bendigo, VIC, 3550 Australia (map)

Communication, Connection and Challenging Situations

Made up of 4 different learning outcomes based on research of learning needs of the ER Sector.  This one day workshop runs from 9.30am - 4.30pm (7hrs) with breaks for morning/afternoon tea and lunch (catering is provided).

It includes the following learning outcomes and has a big emphasis on interactive learning activities rather than lecture style:

  • Understand why ER is important - overview of the sector and ER in Australia, research about poverty in Australia
  • Understand why and how people find themselves in crisis
  • Enhance empathy for the client situation
  • How to build trust and engaging connections with clients to better meet their needs
  • Managing difficult situations
  • Communication strategies for people with complex needs

This a free training day funded by DSS for all ER sector workers, paid or unpaid.  Places are limited, please register to attend online by submitting our registration form.  All enquiries can be made to or by phone (freecall) 1800 628 749.

Earlier Event: March 27
Ballarat Day 2
Later Event: April 17
Bendigo Day 2