We engage in long-term relationships to build
capacity, sustainability and trust.
How We Work
We understand your challenges
Our people are all experienced former not-for-profit CEOs and Senior Managers. We know what it’s like to pursue a vision with limited time and resources.
We’re ‘just right’
Big enough to have great systems and capacity, small enough to be flexible, responsive and there for you. We’re not a corporation, and we’re not a ‘lone wolf’. We’re a team with diverse strengths, backup and resilience.
We’ll come to where you are
We have clients across the country, and Australia’s remote locations are a specialty. We understand the challenges of remoteness, and we find ways to make it work, affordably.
We talk and think with you
We don’t accept the situation at ‘face value’. We look beneath the surface to see the influences and assumptions; and examine the bigger picture. Our participatory process is designed for real change and understanding, that is practical and right for you.
The Matrix Way
The Seven C’s
Our process is founded on our principles. We listen. We work from your strengths.
We think, reflect, think again, analyse, think with you, ask you to think some more.
Our practical and process-focused approach helps co-design solutions that are not necessarily ‘best practice’, but are what will work best for you - given the context, your current situation, resources and commitment.
Connect
Listen. Understand. Plan.
Working with us starts with a detailed discussion with our team. We need to understand where you are now, and what you need. Where your strengths and successes have been, where you’re aiming for and the obstacles you’ve encountered. We listen intently, explore assumptions and clarify your needs and expectations.
Then we plan the way forward - what needs to be done, how, when and where that will happen and who will be involved.We check in and make sure that our approach meets your needs, budget and timeframes.
Context
Document review. External Scan. Industry review.
We need a deeper understanding of you and the context you’re operating in. We will review relevant organisational documents, identify stakeholders, look at the external factors that may be influencing your situation and explore aspects such as latest research, best practice and benchmarks.
Collect Data
Surveys. Conversations. Observations.
We will gather quantitative and qualitative data to inform the project.
Surveys help us to understand the viewpoints and concerns of various stakeholders.
Conversations - structured and informal; in workshops, focus groups and one on one - are where we build a detailed understanding of the nuances and complexities.
Observation is where we start to see the realities - things that may have become invisible to the people who see it every day.
Critical Reflection
Analysis. Synthesis. Hypothesis.
From the first moments of the project, our project team will be continuously thinking deeply about what they are seeing, hearing and reading. We examine and question the how and the why - the assumptions, the actions and consequences revealed by the data. Through analysis and diagnosis of the situation we will form a working hypothesis as a tentative guiding idea for action; and we will take time to reflect and document our thinking to share with you.
Collaboration
Consult. Confirm. Clarify.
You are the experts in your organisation, and we have an independent and objective view. By combining the two, we build a better understanding together of the situation, contributing factors and possible actions. We will discuss possible responses and approaches with you, and together we will develop the plan.
Contemplation
Reflect. Process. Confirm.
The process may have been intense, there may be unexpected insights to absorb and possible responses to consider and process. We will document the work to date and deliver it to you. Take a little time out - pass the documents around - ponder and discuss. Does it meet your needs and expectations? Will it work for you? What will you need to do to make it happen? Is that feasible? Tell us what you think, and we will incorporate your feedback.
Conclusion
Reporting. Quality Check.
With final reports presented, we’ll pack our bags and head to our next engagement. We’ll check in with you to see how we did (that’s part of our quality processes) and we’ll be here to help when next you have a need.
Our Values
At Matrix, we are…
Human. Knowledgeable. Practical. Enabling.
We are human.
In everything we do, we put people first.
We care about and respect our clients needs, wants, problems and desires and strive to deliver the best outcome so you can continue the good work you do.
We are known for the individual care we take with each client, regardless of your size or complexity.
We don’t behave like a large faceless corporation. We make a personal connection.
We are driven by the inherent good our clients do.
We are knowledgeable.
We listen intently to our clients and your experiences – we know there is always more to learn. It is our collaborative approach that helps to build understanding and synergy with the complexities of our client’s needs.
Over time we have built a bank of knowledge that is detailed, vast and industry-leading. When clients tell us we know what we’re talking about, it’s because we do. Our relentlessly inquisitive and thoughtful nature allows us to develop considered and practical solutions to suit each unique client, in a language you can understand.
We are practical.
We walk alongside our clients, connecting with you where you are. We work with you to create approaches and solutions that will work for you.
We are enthusiastic about every endeavour, with a passion for problem solving that sees us go above and beyond every day for our clients.
We support your capacity to make the best decisions that will contribute to genuine improvements in the lives of the people you serve.
We are enabling.
We aim for positive transformation. Through the expertise, support and guidance we provide, we create with you the possibility and capacity for change.